Privacy Policy for FoodPool

Effective Date: [Insert Date]   |   Last Updated: [Insert Date]

FoodPool (“we”, “our”, or “us”) operates the FoodPool mobile application and website (collectively, the “App”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our e-commerce web and mobile application.

By using FoodPool, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Full name
• Email address
• Phone number
• Delivery address
• Payment details (processed securely through third-party payment gateways)

b. Non-Personal Information

• Device information (model, operating system, browser type)
• App usage data (pages viewed, time spent, clicks, crash reports)
• Location data (with your consent)

2. How We Use Your Information

We use collected information to:

• Provide, operate, and improve our services;
• Process and deliver orders;
• Communicate with you about your account, orders, promotions, and support;
• Personalize your experience and recommend products;
• Ensure security and prevent fraud;
• Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. However, we may share your data with:

• Service Providers: Payment processors, delivery partners, hosting providers, and analytics tools;
• Business Partners: Vendors or merchants you order from via FoodPool;
• Legal Authorities: If required by law, regulation, or to protect our rights and users’ safety.

4. Payment Information

FoodPool does not store your credit or debit card details. Payments are processed securely through third-party providers such as [Insert Payment Providers — e.g., Paystack, Flutterwave, Stripe]. We recommend reviewing the privacy policies of those payment processors for more information about how payment data is handled.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Security of Your Information

We use administrative, technical, and physical safeguards to protect your information against unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have rights to:

• Access, correct, or delete your personal information;
• Withdraw consent for certain data processing;
• Request data portability;
• Lodge a complaint with a data protection authority.

To exercise these rights, please contact us at the contact details below.

8. Children’s Privacy

FoodPool does not knowingly collect data from children under 13. If we discover that we have collected personal data from a child under 13 without appropriate parental consent, we will promptly delete that information. If you believe we may have collected information about a child, please contact us.

9. Third-Party Links

Our App may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of those third parties, and we encourage you to read their privacy policies before providing them with personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the new Privacy Policy with a revised “Last Updated” date. If changes are material, we may provide additional notice (such as email notification or an in-app message).

11. Contact Us